Frequently Asked Questions
Order process
Absolutely! After placing your order, your portrait will be added to the task list of our designers. They work 7 days a week to provide you with a sample within 24 hours. Keep in mind that during holiday periods, the pressure can increase and you may have to wait a little longer (maximum 48 hours). Therefore, order on time or choose Express Shipping to get priority.
Yes, that is certainly possible with us. The double and triple portraits are now also available on the website. Need a larger number? Then please contact customer service. So far we have designed up to 6 animals on an artwork. Can we beat this record with your help?
Our customer service representatives have enough experience to judge whether a photo can be used. Send us a chat message to our customer service and we'll be happy to help! When in doubt, you can also upload multiple photos with your order so that our designers can choose the best one
We can only cancel orders that have not yet been processed by the designer. Did you make a mistake? Request a cancellation as soon as possible, so that we can intervene in time. After 24 hours, the order has most likely already been processed. Once this comes into effect, our design team's service has already been completed. We apologize for any inconvenience, but we pride ourselves on prompt service and this includes getting your orders out as quickly as possible. If a portrait is not to your liking, you can cancel the order and get 75% of the purchase price back. We use the 25% for design and administration costs.
Shipping and Delivery
Digital Portrait (approx. 24 hours)
Free
Standard Shipping (3-5 days)
Phone cases: €2.50
Other products: €5
Free from €50,-
Express Shipping (1-3 days)
€ 7.50
After placing your order, our designers will start working with the submitted photo(s). It takes about 24-48 hours to create your design. As soon as we are done with this, we will first send a sample by e-mail. Do you approve of the example? The chosen portrait will then be printed and prepared for shipment.
If the sample is not yet to your liking, you can request adjustments free of charge from our design team. We will adjust it until you are 100% satisfied.
Once approval is passed, we can no longer process adjustments for the portrait. Our design system is directly linked to the production center and this system cannot be interrupted. If approval is accidentally given, this is often irreversible. Still made a mistake? Please contact customer service quickly via the chat function.
If the product is in the hands of the parcel service, the Track & Trace code will be sent by email.
If your artwork is delivered damaged, you will immediately receive a new one from us! Send us a photo of the damage via the chat at the bottom right of the page.
If there is something wrong with your delivered portrait (defective product, wrong order, damaged order, etc.), please contact us within 14 days of receiving the portrait. We are happy to help you assess the case and will find a suitable solution.
The portraits are personal and cannot be sold to others. As a result, it is not possible to return the portrait. Not completely satisfied with your order? Let us know and we will take care of any adjustments to the portrait or find another solution! If the error was with us, you will receive a new one free of charge, if it was our own error, we can do a reshipment for a discounted price. Please contact customer service via the chat at the bottom right of the page.
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Special Requests
We are always looking for creative ideas. Feel free to contact us via chat if you have a great idea! We will then look at the possibilities together with you and the design team.