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Are you at the right place ?

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Already designed more than 15.000 portraits 🎨

FAQ

supportOrder process

Of course! After placing your order, your portrait will be added to the list of our designers. They work 7 days a week to provide you with a sample within 24 hours. Please note that during the periods of Black Friday, Christmas and other holidays, the workload can increase and you have to wait a little longer (maximum 48 hours). Order on time or choose the Express Shipping option to get priority.

Yes, that is certainly possible. The triple portrait is now also available on the website. Need a larger number? Then please contact customer service. So far we have designed up to 6 animals on a portrait. Can we beat this record with your help?

Our customer service staff can help you to assess if a photo can be used. Send a chat message to our customer service and we'll be happy to help! If in doubt, you can also upload multiple photos with your order so that we can choose the best one for you.

We can only cancel orders that have not yet been processed by the designer. Did you make a mistake? Request a cancellation ASAP, so that we can intervene in time. After 24 hours, the order has most likely already been processed. Once this comes into effect, our design team's service has already been delivered. We apologize for any inconvenience, but we pride ourselves on the prompt service and this includes delivering your orders as quickly as possible. If a portrait sample is not to your liking, you can cancel the order and get 75% of your purchase price back. We keep the 25% for the design and administration costs.

supportShipping and Delivery

Digital Portrait (12-48 hours)
Free

Standard Shipping (3-5 days)
Phone cases: €2,50
Other products: €5 (NL/BE), €7,50 (International)

Free from € 50, -

Express Shipping (1-3 days)
€ 10, -

After placing your order, our designers will start working with the submitted photo(s). It takes about 24-48 hours to create your design. As soon as we are done with this, we will first send a sample by e-mail.

If the sample is not yet to your liking, you can request adjustments free of charge from our design team. We will adjust it until you are 100% satisfied.  

Once approval is passed, we can no longer process adjustments for the portrait. Our system is directly linked to the production facility and this process cannot be stopped. If approval is accidentally given, this is often irreversible. Still made a mistake? Please contact customer service quickly via the chat function to see what we can do for you.

You will get a tracking code sent by e-mail once the package has left our warehouse.

If your artwork has been delivered damaged, we will replace it with a new one immediately! To do this, send us a photo of the damage and your order number via the chat at the bottom right of the page.

If there is something wrong with your delivered portrait (defective product, wrong order, damaged order, etc.), please contact us within 14 days of receiving the portrait. We are happy to assist you in assessing the case and will find a suitable solution.

The portraits are personal and cannot be resold. As a result, it is not possible to return the portrait. Not completely satisfied with your order? Let us know and we will find a solution! If we made a mistake, we will replace the item for free, but if it was your own mistake, we can do a reshipment for a lower price. Please contact customer service via the chat at the bottom right of the page for more information.

When your order has been shipped, we will send you the track and trace code by email. This applies to all products except digital portraits and phone cases.

supportSpecial Requests

We are looking for creative ideas every day. Feel free to contact us via chat if you have a great idea! We will then look at the possibilities together with you and the design team.

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Delivery time of 2-6 working days, free from €50 (Express Delivery Available)

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