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Complaints regulation

We recommend that you first make complaints known to us via the chat or by emailing to If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016 it is also possible for consumers in the EU to report complaints via the ODR platform of the European Commission. This ODR platform can be found at If your complaint is not dealt with elsewhere yet, you are free to deposit your complaint via the European Union platform.

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